Terms and Conditions

Terms & Conditions

Last Updated: 1-28-2026

Welcome to Hitch Heroes (“Hitch Heroes,” “Company,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your use of https://hitch-heroes.com/ (the “Site”), our services, and any forms, chats, calls, emails, SMS/text messages, or other communications you choose to use or opt into through the Site or other Company channels.

By using the Site, submitting your information, requesting a quote, booking a rental, or using our services, you agree to these Terms.

If you do not agree, please do not use the Site, submit your information, or use our services.

1) Services and Website Use

Hitch Heroes provides rental information, availability support, reservation assistance, customer service, and related communications.

You agree to use the Site and our services only for lawful purposes. You agree not to misuse the Site, interfere with its systems, attempt unauthorized access, submit false information, or use the Site in a way that could harm Hitch Heroes, its customers, service providers, or business operations.

2) Information You Provide and How We Use It

When you submit information such as your name, email address, phone number, rental details, service needs, requested dates, messages, or other information, you authorize us to use that information to:

Respond to inquiries

Provide quotes, availability, and scheduling information

Coordinate reservations, rentals, pickup, return, and service details

Provide customer support

Send service-related confirmations, instructions, reminders, and updates

Process agreements, payments, and rental-related records

Improve our Site, services, and customer experience

Send promotional offers or marketing communications only where permitted and where you have opted in if required

You are responsible for providing accurate, current, and complete information.

3) SMS/Text Messaging Terms

If you provide your mobile phone number and opt in to receive SMS/text messages from Hitch Heroes, you agree to these SMS/Text Messaging Terms.

3.1 SMS Use Cases and Types of Messages

By opting in, you may receive transactional and service-related text messages from Hitch Heroes, including:

Responses to rental or service inquiries

Quotes, availability, and scheduling details

Booking or reservation confirmations

Rental or appointment reminders

Agreement or payment reminders

Pickup instructions

Access instructions

Return instructions

Rental or service status updates

Customer service and support communications

Operational updates related to your request, booking, rental, or service

Promotional or marketing text messages may only be sent where permitted and where you have explicitly opted in to receive marketing texts.

Message frequency varies based on your activity, rental status, service needs, and communication preferences.

3.2 SMS Consent

By opting in, you authorize Hitch Heroes to send SMS/text messages to the phone number you provide. Messages may be sent using automated technology.

Consent to receive SMS/text messages is not a condition of purchase unless the message is necessary to complete, manage, or support a requested rental or service.

3.3 Opt-Out Instructions

You may cancel SMS/text messages at any time by replying:

STOP

After replying STOP, you may receive one final confirmation message.

3.4 Help Instructions

For help, you may reply:

HELP

You may also contact us using the contact information listed in Section 10.

3.5 Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

3.6 Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

4) No Guarantee of Availability

Submitting an inquiry, quote request, or booking request does not guarantee availability and does not create a binding rental agreement unless and until the rental is confirmed through our approved booking, payment, and agreement process.

Availability may change based on demand, scheduling, maintenance, equipment condition, operational needs, customer eligibility, payment status, or other factors.

5) Customer Responsibilities

You agree to provide accurate information and follow all instructions, policies, rental requirements, and agreement terms provided by Hitch Heroes.

Depending on the service or rental, additional requirements may apply, including but not limited to age requirements, valid identification, payment, deposits, insurance requirements, towing requirements, pickup and return instructions, equipment use instructions, and signed agreements.

Any specific rental agreement, invoice, checkout terms, or signed document may include additional terms that apply to your rental or service.

6) Payments, Deposits, Cancellations, and Fees

Payments, deposits, cancellation terms, late fees, damage charges, cleaning fees, recovery fees, or other charges may apply depending on the rental or service.

Specific payment and fee terms may be provided during checkout, in an invoice, in a rental agreement, or in other written communications from Hitch Heroes.

You agree to pay all amounts owed for confirmed rentals, services, damages, late returns, missing equipment, or other charges described in the applicable agreement or checkout process.

7) Privacy Policy

Your information is handled in accordance with our Privacy Policy, which explains how we collect, use, share, and protect information.

Privacy Policy Link: https://hitch-heroes.com/privacy-policy

8) Third-Party Services and Links

The Site may reference or link to third-party websites, tools, payment processors, booking systems, maps, communication platforms, or other services.

We are not responsible for third-party content, policies, security, availability, or practices. Your use of third-party services is at your own risk and may be governed by those third parties’ own terms and privacy policies.

9) Intellectual Property

All content on the Site, including text, graphics, logos, icons, images, layouts, designs, and other materials, is owned by or licensed to Hitch Heroes unless otherwise stated.

You may not copy, reproduce, distribute, modify, display, publish, sell, or use our content without prior written permission.

10) Customer Support and Contact Information

For questions about these Terms, our services, or our communications, contact us at:

Hitch Heroes
Email: [email protected]
Phone: 726-333-1405
Address: 2625 Grosenbacher Rd, San Antonio Texas 78245
Website: https://hitch-heroes.com/

11) Age Requirement

By using the Site, submitting your information, requesting a rental, or using our services, you confirm that you are at least 18 years old.

Additional age requirements may apply to certain rentals or services.

12) Disclaimers

The Site and communications are provided “as is” and “as available.” We do our best to provide accurate information, but we do not guarantee that the Site, availability information, pricing, descriptions, communications, or other content will always be complete, current, error-free, uninterrupted, or available.

To the fullest extent permitted by law, Hitch Heroes disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

13) Limitation of Liability

To the fullest extent permitted by law, Hitch Heroes will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of the Site, communications, or services.

Nothing in these Terms limits liability that cannot be limited under applicable law.

14) Indemnification

You agree to defend, indemnify, and hold harmless Hitch Heroes, its owners, employees, contractors, service providers, and affiliates from any claims, damages, losses, liabilities, costs, or expenses arising from your misuse of the Site, violation of these Terms, violation of applicable law, or inaccurate information you provide.

15) Changes to These Terms

We may update these Terms from time to time to reflect operational, legal, regulatory, or service changes.

Updates will be posted on this page with a revised “Last Updated” date. Your continued use of the Site or services after changes are posted means you accept the updated Terms.

16) Governing Law

These Terms are governed by the laws of the state where Hitch Heroes operates, without regard to conflict of law principles.