Privacy Policy

Last Updated: 1-28-2026

Hitch Heroes (“Hitch Heroes,” “Company,” “we,” “us,” or “our”), located at 2625 Grosenbacher Rd, San Antonio Texas 78245, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://hitch-heroes.com/ (the “Site”), contact us, request a quote, book a rental, or use our services (the “Services”).

By using the Site or Services, you agree to this Privacy Policy.

1) Information We Collect

The information we collect depends on how you interact with us.

A. Information You Provide Directly

We may collect information you provide to us, including:

Name

Email address

Phone number

Mailing or billing address

Rental or service details

Requested rental dates and times

Pickup and return details

Messages, questions, or support requests you send us

Agreement, booking, and rental-related information

If you make a payment, your payment may be processed by a third-party payment processor. We may receive limited payment-related details, but we do not typically receive or store your full credit card number.

B. Information Collected Automatically

When you use the Site, we may automatically collect certain information, including:

IP address

Browser type

Device type

Pages viewed

Date and time of visit

Referring or exit pages

General website usage data

We may also use cookies and similar technologies for basic website functionality, analytics, performance improvements, and troubleshooting.

2) How We Use Your Information

We use your information to:

Provide and manage rental services and customer support

Respond to inquiries and quote requests

Coordinate reservations, pickup, return, and service support

Send service-related confirmations, instructions, reminders, and updates

Process payments and agreements

Improve the Site, Services, and customer experience

Help prevent fraud, misuse, security issues, or unauthorized activity

Maintain business records

Comply with legal obligations and enforce our agreements and policies

We do not sell your personal information.

3) SMS/Text Messaging Privacy and Consent

If you provide your phone number and agree to receive SMS/text messages from Hitch Heroes, we may send you transactional text messages related to your rental, service request, booking, inquiry, or customer support interaction.

A. Types of Text Messages We May Send

Messages may include:

Booking or reservation confirmations

Quote or availability responses

Scheduling details

Rental or service reminders

Agreement or payment reminders

Pickup instructions

Access instructions

Return instructions

Rental or service status updates

Customer service and support follow-up

Other operational notices related to your request, booking, rental, or service

Message frequency varies based on your activity and interactions with us.

B. SMS Opt-In Consent

Customers may opt in to receive SMS messages from Hitch Heroes by providing their phone number during the booking, checkout, inquiry, rental, or service process and agreeing to receive service-related text messages.

By opting in, you consent to receive transactional SMS messages from Hitch Heroes at the phone number you provide. Messages may be sent using automated technology.

Consent to receive SMS messages is not a condition of purchase unless the message is necessary to complete or manage a requested rental or service.

C. Opt-Out and Help Instructions

You may opt out of SMS messages at any time by replying:

STOP

After replying STOP, you may receive one final confirmation message.

For help, you may reply:

HELP

You may also contact us using the contact information listed at the end of this Privacy Policy.

D. Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

E. Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

4) Mobile Information Sharing Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

SMS opt-in data, phone numbers, and text messaging consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

We may share information with service providers or subcontractors only as needed to support our business operations, such as customer service, communications platforms, website hosting, payment processing, analytics, technical support, and delivery of Hitch Heroes notifications.

All other categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties for marketing or promotional purposes.

5) How We Share Information

We may share information only as necessary to operate our business and provide our Services, including with:

Service Providers

We may share information with companies that help us operate our business, such as website hosting providers, analytics providers, payment processors, communication platforms, rental management tools, customer support tools, and technical service providers. These providers may use information only as needed to provide services to Hitch Heroes.

Legal and Compliance

We may disclose information if required by law, subpoena, court order, legal process, or government request, or if we believe disclosure is necessary to protect our rights, property, safety, customers, or others.

Business Transfers

If we are involved in a merger, acquisition, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction.

Aggregated or De-Identified Information

We may share aggregated or de-identified information that cannot reasonably identify you.

6) Data Storage and Retention

Your information may be stored and processed in the United States.

We retain personal information only as long as reasonably necessary for:

Providing Services

Managing bookings, rentals, and service requests

Maintaining business and accounting records

Complying with legal obligations

Resolving disputes

Enforcing agreements and policies

Improving and protecting our Services

When information is no longer needed, we delete, anonymize, or securely retain it as required by law or legitimate business needs.

7) Your Privacy Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

Request access to personal information we maintain about you

Request correction of inaccurate information

Request deletion of certain information, subject to legal and operational requirements

Opt out of marketing communications

Opt out of SMS messages by replying STOP

To make a privacy request, contact us at [email protected].

Marketing emails, if any, may include an unsubscribe link. SMS messages can be stopped by replying STOP.

8) Cookies and Tracking Technologies

We may use cookies and similar technologies to:

Keep the Site functioning properly

Understand Site usage and performance

Improve the customer experience

Troubleshoot technical issues

Support analytics and security

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

9) Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10) Children’s Privacy

Our Site and Services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we learn that we collected information from a child under 16, we will take reasonable steps to delete it.

11) Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third parties. Please review their privacy policies directly.

12) Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date. Your continued use of the Site or Services after changes are posted means you accept the updated Privacy Policy.

13) Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Hitch Heroes
Attn: Privacy Officer
2625 Grosenbacher Rd, San Antonio Texas 78245
Email: [email protected]
Phone: 726-333-1405
Website: https://hitch-heroes.com/