Privacy Policy
Privacy policy and SMS consent terms for Hitch Heroes. Find rental information, policies, local support, booking guidance, and contact details from Hitch.
# Privacy Policy **Last Updated: 1-28-2026** {{location.name}} ("{{location.name}}," "Company," "we," "us," or "our"), located at {{location.full_address}}, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit {{location.website}} (the "Site"), contact us, request a quote, book a rental, or use our services (the "Services"). By using the Site or Services, you agree to this Privacy Policy. ## 1) Information We Collect The information we collect depends on how you interact with us. ### A. Information You Provide Directly We may collect information you provide to us, including: * Name * Email address * Phone number * Mailing or billing address * Rental or service details * Requested rental dates and times * Pickup and return details * Messages, questions, or support requests you send us * Agreement, booking, and rental-related information If you make a payment, your payment may be processed by a third-party payment processor. We may receive limited payment-related details, but we do not typically receive or store your full credit card number. ### B. Information Collected Automatically When you use the Site, we may automatically collect certain information, including: * IP address * Browser type * Device type * Pages viewed * Date and time of visit * Referring or exit pages * General website usage data We may also use cookies and similar technologies for basic website functionality, analytics, performance improvements, and troubleshooting. ## 2) How We Use Your Information We use your information to: * Provide and manage rental services and customer support * Respond to inquiries and quote requests * Coordinate reservations, pickup, return, and service support * Send service-related confirmations, instructions, reminders, and updates * Process payments and agreements * Improve the Site, Services, and customer experience * Help prevent fraud, misuse, security issues, or unauthorized activity * Maintain business records * Comply with legal obligations and enforce our agreements and policies We do not sell your personal information. ## 3) SMS/Text Messaging Privacy and Consent If you provide your phone number and agree to receive SMS/text messages from {{location.name}}, we may send you transactional text messages related to your rental, service request, booking, inquiry, or customer support interaction. ### A. Types of Text Messages We May Send Messages may include: * Booking or reservation confirmations * Quote or availability responses * Scheduling details * Rental or service reminders * Agreement or payment reminders * Pickup instructions * Access instructions * Return instructions * Rental or service status updates * Customer service and support follow-up * Other operational notices related to your request, booking, rental, or service Message frequency varies based on your activity and interactions with us. ### B. SMS Opt-In Consent Customers may opt in to receive SMS messages from {{location.name}} by providing their phone number during the booking, checkout, inquiry, rental, or service process and agreeing to receive service-related text messages. By opting in, you consent to receive transactional SMS messages from {{location.name}} at the phone number you provide. Messages may be sent using automated technology. Consent to receive SMS messages is not a condition of purchase unless the message is necessary to complete or manage a requested rental or service. ### C. Opt-Out and Help Instructions You may opt out of SMS messages at any time by replying: **STOP** After replying STOP, you may receive one final confirmation message. For help, you may reply: **HELP** You may also contact us using the contact information listed at the end of this Privacy Policy. ### D. Message and Data Rates Message and data rates may apply depending on your mobile carrier and plan. ### E. Carrier Disclaimer Mobile carriers are not liable for delayed or undelivered messages. ## 4) Mobile Information Sharing Statement No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data, phone numbers, and text messaging consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. We may share information with service providers or subcontractors only as needed to support our business operations, such as customer service, communications platforms, website hosting, payment processing, analytics, technical support, and delivery of {{location.name}} notifications. All other categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties for marketing or promotional purposes. ## 5) How We Share Information We may share information only as necessary to operate our business and provide our Services, including with: ### Service Providers We may share information with companies that help us operate our business, such as website hosting providers, analytics providers, payment processors, communication platforms, rental management tools, customer support tools, and technical service providers. These providers may use information only as needed to provide services to {{location.name}}. ### Legal and Compliance We may disclose information if required by law, subpoena, court order, legal process, or government request, or if we believe disclosure is necessary to protect our rights, property, safety, customers, or others. ### Business Transfers If we are involved in a merger, acquisition, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction. ### Aggregated or De-Identified Information We may share aggregated or de-identified information that cannot reasonably identify you. ## 6) Data Storage and Retention Your information may be stored and processed in the United States. We retain personal information only as long as reasonably necessary for: * Providing Services * Managing bookings, rentals, and service requests * Maintaining business and accounting records * Complying with legal obligations * Resolving disputes * Enforcing agreements and policies * Improving and protecting our Services When information is no longer needed, we delete, anonymize, or securely retain it as required by law or legitimate business needs. ## 7) Your Privacy Rights and Choices Depending on your location, you may have rights regarding your personal information, including the right to: * Request access to personal information we maintain about you * Request correction of inaccurate information * Request deletion of certain information, subject to legal and operational requirements * Opt out of marketing communications * Opt out of SMS messages by replying STOP To make a privacy request, contact us at {{location.email}}. Marketing emails, if any, may include an unsubscribe link. SMS messages can be stopped by replying STOP. ## 8) Cookies and Tracking Technologies We may use cookies and similar technologies to: * Keep the Site functioning properly * Understand Site usage and performance * Improve the customer experience * Troubleshoot technical issues * Support analytics and security You can control cookies through your browser settings. Disabling cookies may affect Site functionality. ## 9) Security We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. ## 10) Children's Privacy Our Site and Services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we learn that we collected information from a child under 16, we will take reasonable steps to delete it. ## 11) Third-Party Links Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third parties. Please review their privacy policies directly. ## 12) Updates to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Last Updated" date. Your continued use of the Site or Services after changes are posted means you accept the updated Privacy Policy. ## 13) Contact Us If you have questions about this Privacy Policy or our data practices, contact us at: **{{location.name}}** Attn: Privacy Officer {{location.full_address}} Email: {{location.email}} Phone: {{custom_values.main_phone_line}} Website: {{location.website}}