Terms and Agreements
1. Introduction
Welcome to Hitch Heroes! By creating an account on our website, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully. If you do not agree with these terms, you should not create an account or use our services.
2. User Account
- Eligibility: You must be at least 18 years old to create an account and use our services.
- Account Information: You agree to provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account login information and are fully responsible for all activities that occur under your account.
- Account Security: You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
3. Services
- Service Description: Hitch Heroes provides trailer rental services, including flatbed, equipment, and dump trailers. All rentals are subject to availability.
- Usage: You agree to use our services only for lawful purposes and in accordance with these terms.
4. Payment
- Fees: You agree to pay all applicable fees and charges for the services you use in accordance with our pricing and payment terms.
- Billing Information: You must provide valid payment information at the time of purchase. You agree to keep your payment information current.
5. SMS Consent
Consent to Receive SMS Messages:
By creating an account at Hitch Heroes, you explicitly consent to receive SMS messages from us. These messages are intended solely for the purpose of facilitating your use of our trailer rental services.
Types of Messages:
- Rental Confirmations: Notifications confirming your trailer rental details.
- Service Updates: Information about changes to our services or terms.
- Reminders: Alerts about upcoming rental return dates or renewal notices.
Frequency of Messages:
The frequency of SMS messages will vary based on your rental activity but will generally not exceed 5 messages per month. Specific frequency will depend on the number of transactions you initiate.
Opt-In Process:
Consent to receive SMS messages is collected at the time of account creation through a clear opt-in checkbox on our website. This checkbox is accompanied by information on the nature of the texts you will receive and is not pre-checked in compliance with consumer protection standards.
How to Opt-Out:
You may opt-out of receiving SMS messages at any time by replying "STOP" to any message you receive from us. Upon receiving your opt-out request, we will send you one final message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you opt back in.
Data Rates and Fees:
Message and data rates may apply to the receipt of SMS messages. The frequency of messages depends on your interactions with our services. Check with your mobile carrier if you have questions about your SMS and data plan.
Privacy and Security:
Your mobile phone number will be used exclusively for communications related to Hitch Heroes' services. We respect your privacy and will not share your phone number with third parties for their advertising purposes. For more details, please refer to our Privacy Policy.
6. Privacy Policy
Your use of our website and services is also governed by our Privacy Policy, which can be found here. Please review our Privacy Policy to understand our practices regarding the collection and use of your information.
7. Changes to Terms
We reserve the right to modify these terms at any time. Any changes will be effective immediately upon posting the revised terms on our website. Your continued use of our services after any such changes constitutes your acceptance of the new terms.
8. Termination
We may terminate or suspend your account and access to our services at any time, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these terms.
9. Limitation of Liability
In no event shall Hitch Heroes, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the service; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from the service; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our service by any third party; (v) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the service; and/or (vi) the defamatory, offensive, or illegal conduct of any third party.
10. Governing Law
These terms shall be governed and construed in accordance with the laws of the state in which Hitch Heroes operates, without regard to its conflict of law provisions.
11. Contact Us
If you have any questions about these terms, please contact us at [email protected].
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